GENLINK  - FREQUENTLY ASKED QUESTIONS

1. What is GenLink?

GenLink is MSIG Insurance (Singapore) Pte. Ltd’s. (MSIG Insurance) electronic B to B (business to business) general insurance underwriting portal.

2. What are the benefits of GenLink?

  • GenLink makes it easier and improve the efficiency and effectiveness for you to conduct business transactions with MSIG Insurance.
  • GenLink provides a cost effective, timely and secure way to transmit policy information to MSIG Insurance from your PC, and facility to generate policy documents within your premises.
  • A range of products comprising of personal and commercial lines, and packaged products underwritten by MSIG Insurance are made available on GenLink.

3. Who is it intended for?

GenLink is intended for all intermediary type - brokers, agents, and banks. It may be made available to selected clients.

4. What are the services/features available in GenLink?

  • Online quotation
  • Online facility to negotiate risk with MSIG Insurance underwriters
  • Endorsement
  • Cancellation
  • Renewal issuance
  • Work Queue management
  • Policy documentation online printing
  • Management and performance reports online viewing

5. What time is the system accessible?

GenLink is available 24 hours a day, Monday - Sunday.

6. How can I subscribe to GenLink?

If you are an insurance intermediary and have established relationship with MSIG Insurance, you can contact one of MSIG Insurance business development representatives who will discuss the requirements in more depth with you.

7. If I need assistance, how can I contact MSIG Insurance?

For technical problems, you can contact us by sending your message to Email Us, or call your MSIG Insurance insurance representative directly.

8. If I forget my User ID/Password, how can I contact MSIG Insurance?

At the Log In screen to GenLink, we have provided you with an email facility to contact us for re-activation of User ID and Password. For security reasons, we will request certain information for verification.

9. What are the system and browser requirements for the website?

We recommend the following minimum requirements or a similarly configured machine:

  • Personal Computer: At least a Pentium III processor or faster, with 256 MB RAM or higher
  • Monitor: SVGA or higher resolution, 256 colours minimum
  • Connection: Broadband or 56.5kbps modem or higher
  • Browser: Internet Explorer version 9.0 or above
  • Printing: Acrobat Reader 7.0 or above
  • Printer: Any Laser Printer

Click here to download Internet Explorer.

Click here to download Acrobat Reader.

10. What is encryption? How is encryption used to protect my information?

Encryption is a method of scrambling your information to protect its security during transmission across the Internet. Encryption transforms data into an unreadable form, and decryption reverses that process. Both encryption and decryption require the use of a special code, usually referred to as a key. The encryption of data provides a strong degree of protection against tampering while data is moving through the Internet. Encryption protects your information against disclosure to third parties. Our Website employs the 128-bit VeriSign Secure Socket Layer (SSL), which is one of the strongest encryption technologies. All confidential online sessions between you and MSIG Insurance are protected upto a 128-bit encryption level.

11. What is a session time-out?

Once you start using the system, there is a time limit (20 mins) established for each page. If you take longer than the time limit to complete the page, you will need to re-login to the system. Information you have keyed in will be lost. As such, you are advised to save a proposal or working document periodically.

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